Terms of service

Effective Date: June 6, 2025 Welcome to Ductant Candles. These Terms & Conditions ("Terms") govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to these Terms. Please read them carefully.

Use of Our Website

You agree to use our website in a lawful, respectful manner. You may not:

Use the site for fraudulent or harmful activity
Interfere with its functionality or security
Attempt to access data that does not belong to you

We reserve the right to refuse service or access to anyone for any reason at any time.

Products & Custom Orders

All candles are made to order and crafted with care. Because of their personalized nature:

Custom orders are final sale and non-refundable, unless damaged or defective upon arrival

We strive for accuracy in product descriptions, but slight variations may occur due to customization.

Pricing & Payment

Prices are listed in USD and are subject to change without notice. By placing an order, you agree to provide current, complete, and accurate purchase information.

Shipping & Delivery

We ship globally . Estimated shipping times are provided at checkout but are not guaranteed. We are not responsible for delays due to carriers or customs.

Returns & Exchanges

Due to the custom nature of our candles, returns are only accepted if:

The item arrives damaged
The wrong product was received

If this happens, please contact us at support@ductantcandles.com within 7 days of receiving your order with photos and your order number.

Intellectual Property

All content on our website—including product designs, images, text, and branding—is the property of Ductant Candles and may not be used, copied, or reproduced without written permission.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from your use of our products or website. Our liability is limited to the amount you paid for your purchase.

Privacy

Your use of this site is also governed by our Privacy Policy. By using our site, you consent to the collection and use of your data as described in that policy.

Governing Law

These Terms are governed by State and Federal laws. Any disputes will be resolved in the appropriate courts of that state.

10. Contact Us

If you have any questions about these Terms, please contact:

Ductant Candles Email: support@ductantcandles