Frequently Asked Questions
Are your candles made to order?
Yes! Every Ductant Candle is made to order to ensure freshness, quality, and personalized care. This approach allows us to craft each candle with intention and avoid unnecessary waste.
How long will it take to receive my order?
Delivery time will depend on your location and the shipping method selected at checkout (we use automated USPS rates).
Do you offer custom candle orders?
Absolutely! We offer fully customized candle orders for events, businesses, or personal gifting. A minimum of 15 units is required. You can personalize labels, packaging, and fragrances. [Start Your Custom Order]
Can I return or exchange my candle?
Due to the custom nature of our products, returns are only accepted if an item arrives damaged or incorrect. Please contact us within 7 days of delivery with photos and your order number.
Are your ingredients sustainable and safe?
Yes. We are committed to using high-quality, sustainably sourced materials in our candles—from clean-burning wax to ethically selected fragrance oils. Each candle is crafted with your health and the planet in mind.
