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Frequently Asked Questions

Below are some of are common questions about orders

Yes! Every Ductant Candle is made to order to ensure freshness, quality, and personalized care. This approach allows us to craft each candle with intention and avoid unnecessary waste.

Delivery time will depend on your location and the shipping method selected at checkout (we use automated USPS rates).

Absolutely! We offer fully customized candle orders for events, businesses, or personal gifting. A minimum of 15 units is required. You can personalize labels, packaging, and fragrances. [Start Your Custom Order]

Due to the custom nature of our products, returns are only accepted if an item arrives damaged or incorrect. Please contact us within 7 days of delivery with photos and your order number.

Yes. We are committed to using high-quality, sustainably sourced materials in our candles—from clean-burning wax to ethically selected fragrance oils. Each candle is crafted with your health and the planet in mind.

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