Privacy policy

Effective Date: June 6, 2025

Ductant Candles ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

We collect the following types of information:

Personal Information: Name, email address, shipping and billing addresses, phone number, and payment information when you place an order or contact us.
Device Information: IP address, browser type, operating system, referring URLs, and device identifiers, collected automatically when you browse our site.
Usage Data: Pages viewed, time spent, and interactions with the site, collected via cookies and analytics tools.

How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your order or customer service inquiries
Send marketing communications (only with your consent)
Improve our website and user experience
Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third parties to:

Process payments (e.g., Stripe, PayPal)
Fulfill and ship orders (e.g., shipping carriers)
Provide website analytics (e.g., Google Analytics)
Manage marketing communications (e.g., email platforms)

All third parties are required to protect your information and use it only for the services they provide to us.

Cookies & Tracking Technologies

Our site uses cookies and similar technologies to enhance your browsing experience, understand site usage, and deliver relevant content. You can control cookie settings in your browser at any time.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted here with an updated effective date. We encourage you to review it periodically.

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Ductant Candles Email: support@ductantcandles.com